90% of consumers trust the recommendations of others
So your company’s online reputation has the power to either build up or destroy your business.
Even just one negative comment about your company can have a serious negative impact on your ability to generate new customers. The internet has provided consumers with the ability to voice their opinions from virtually anywhere they want, whenever they want.
If you make just one mistake when dealing with a customer it can really come back to haunt you if they turn to the web to vent their frustrations.
In fact, the damage is done even if their complaints are not necessarily true.
Is this fair? No. But it doesn’t change the fact that other people can create your online reputation if you don’t gain control over it yourself.
But fixing, building, and maintaining a positive online image isn’t easy. It is time consuming and takes a lot of skills and knowledge to get the job done.
As a small business owner, you probably have no idea where to turn to fix your damaged reputation. That’s where WE come in…
What We Do
With our expertise and skills, Chesapeake Technology Group can help you with a variety of reputation services – whether you need to clean it up or build one from scratch.
In addition to that, we will help you build brand awareness, ensure you are releasing positive content on a consistent basis, and generate more positive online reviews from your customers.
Whatever your current reputation, our online reputation management team can implement strategies to help strengthen your online image. As a result, you can expect a steady flow of new customers who may have otherwise moved on to one of your close competitors.